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Return policy

Return timeframe : 14 days from the date of the delivery

As a retailer we will comply with the above return timeframe only. 

Return Policy

For all non-electrical products, we offer a six month warranty, whereas all electrical items come with a one year warranty, all starting from the date of the delivery. In each case, our warranty means that we promise that on delivery until the end of the warranty period, the goods will be free from defects caused by the manufacturer.NB The warranty does not affect any consumer legal rights relating to faulty goods. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.

The warranty only applies if:

  • you have complied with any inspection/notice obligations on delivery (if you aren’t a consumer);

  • you tell us by email within 7 days of the time when you discover the defect; and

  • you give us a reasonable opportunity after receiving your email to examine the goods and (if we ask) you send the relevant goods at your expense to the address we give you so we can check them.

The warranty doesn’t apply:

  • if you make use of the goods in a commercial or business setting;

  • if you make any further use of the goods after giving us notice;

  • if the defect arises because you failed to follow the instructions or appropriate procedures as to the storage, installation, use or maintenance of the goods or from fair wear and tear or from deliberate damage, accidents or negligence;

Subject to what we say above, if the warranty applies, we will at our option repair or replace the goods.

PRODUCT DAMAGED

I am happy to offer replacement

I am happy to offer refund

Images required

If any item is found to be damaged upon arrival, please contact us via info@newrelaxes.com within seven days with photographic evidance. We will then assist and provide you the information required, along with ways we can resolve the issue at hand.

WRONG PRODUCT

I am happy to offer replacement

I am happy to offer refund

Images required

PRODUCT NOT AS DESCRIBED

I am happy to offer refund

Images required

WRONG QUANTITY

I am happy to offer refund

Images required

I DON'T WANT THE PRODUCT ANYMORE

I am happy to offer refund

EXCEPTION HANDLING

All my packages require a signature or are delivered to a person.

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